Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • Each assistance request you submit to us will be attended to within maximum 1 hour. In case your ticket or email calls for further assistance from a system administrator, we will without delay forward it and leave a note to inform you that your case is being examined. If you make use of our Admin Services package, any of the server administration services included there will be performed at a time that is suitable for you.

  • Top quality support service

  • An Excellent Customer Service

  • We will be available to you twenty–four–seven to answer any questions that you may have connected to our Site Control Panel and any of the applications that we have preinstalled on your behalf on the dedicated hosting server. If you also need support handling server administration procedures, take a look at our Admin Services package, which includes data backup disk space, Operating System updates every week, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Area

  • Every Linux dedicated hosting server is fitted out with our free Site Control Panel, which offers a comprehensive knowledgebase plus a set of step–by–step video tutorials. Whenever you need help with the Site Control Panel, just press the Videos or Help buttons situated in the top right corner.