A ticketing system is the most widespread medium of communication that web hosting providers offer to their clients. It is typically part of the billing account and is the easiest way to solve an issue that requires a certain amount of time to examine or that has to be forwarded to a server admin. In this way, all responses contributed by either party will be stored in the exact same place in case someone else needs to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you’ll have to sign in and out of no less than 2 accounts to accomplish a particular task or to contact the hosting company’s tech support team. In case you would like to administer a couple of domains and each one of them is hosted in a different account, you’ll need to use even more accounts at the same time. On top of that, it can take a significant period of time for the hosting provider to process your tickets.

Integrated Ticketing System in Cloud Website Hosting

In contrast with what you may find with numerous other hosting companies, the ticketing system that we are using with our Linux cloud website hosting is included in the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize several sign-on credentials, as you’ll be able to manage both your tickets and the web hosting account itself from one place. So, in case you’ve got a query or bump into a problem, you can touch base with our client support staff representatives momentarily. Our system comes with a clever search functionality. This goes to say that even in case you have sent a myriad of tickets through the years, you will be able to track down the one that you need without any effort. Also, you can see knowledge base instructions for handling common predicaments.